Login fails on Mac

Several Mac users reported login problems.

When entering the password and directly pressing the login button, lightroom doesn't read the entered password correctly. This causes the login to fail, resulting in a status message "not logged in".

To solve this problem complete entering your password by using the enter/return key. This causes lightroom to correctly read the password. Under normal conditions the photoshelter login should then work properly.

If this doesn't solve your login problems, please make sure to send me a message through the contact page.

Comments

0 # Dave Willis 2010-06-21 14:57

Hi - I've recently upgraded to LR3 and also the LR3 plugin - but I'm having the same log-in issues as others on my mac. I've tried the various answers already posted (using enter key/using tab key) but no luck - the plug-in won't log-in for me - get the usual "enter your log-in details" error. Any ideas?
Thanks.

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0 # Emily 2010-07-24 00:36

Using LR3 and the latest plugin. I too am having the login issue. I tried to used tab and enter but still get this error.

"You need to enter your Photoshelter credentials first

you can do it in the export dialog"

Did you ever find a solution?

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0 # Wade 2010-09-13 19:38

You can add my name to the list of frustrated MAC users. Like the users above, I too am unable to get the plug-in to log me into PhotoShelter.

If I type the password and hit "enter" it echos back... "You need to enter your PhotoShelter credentials first"

If I type the password and click the "login button" it echos back... "Login attempt failed; no user name or password."

Help please...

We thank you in advance!
Wade

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0 # Paul Kamphuis 2010-09-13 20:36

Hi Wade,

I am sorry for the frustration.
The solution is to enter your login info and then either click out of that panel or tab off of it... when the cursor is in the password field (and that field 'has focus') it won't log in correctly. But getting the cursor out of that field before clicking the login button solves the problem.

let me know if this works for you

Paul

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